Refund policy

Last updated: October 24, 2026

This policy covers orders placed with fzjsgs through https://fzjsgs.com.

1. Return Period and Eligibility

You can ask to return an item within 30 calendar days of receiving it. You may request a return because an item does not fit or is no longer wanted, or because it arrived damaged, defective, or incorrect.

For a size or change-of-mind return, the item must be unused, unworn, and unwashed, in its original condition, with its original tags attached and packaging included where provided. Please provide your order number or another proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or limit any rights you have under applicable law.

2. Starting a Return

Email hello@fzjsgs.com with your order number, the item you want to return, and the reason for the return.

If the item is damaged, defective, or incorrect, please attach photos if reasonably available. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before mailing an item back so we can confirm the order and coordinate shipping.

Return address
fzjsgs
1591 McCloskey Rd
Hollister, CA 95023
United States

3. Return Shipping Charges

We pay return shipping for eligible returns. There are no restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from your refund.

4. Review and Refunds

We’ll inspect the returned item within 3 business days of receiving it and let you know the result. If we can’t approve the return, we’ll explain the reason.

For an approved return, we’ll initiate a refund to your original payment method within 15 business days after the returned item arrives. The refund will cover the amount paid for the accepted returned items, including applicable refundable taxes. Any discounts will be reflected in the refund amount.

The time required to initiate a refund is separate from the time it takes for the funds to show in your account. Processing times depend on your bank or payment provider. If the refund hasn’t appeared after the processing period they provided, email hello@fzjsgs.com and we’ll help track it.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong item, or is missing an item, contact hello@fzjsgs.com. We’ll investigate and arrange a suitable solution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

Inspecting an item to understand the problem does not reduce any rights available to you under applicable law.

6. Exchanges

If you’d like a different size or item, contact us first. We’ll let you know which options are available and explain the exchange process before you return anything.

If an exchange isn’t available, you can request an eligible return and place a new order.

7. Cancelling an Order

To cancel an order, email hello@fzjsgs.com as soon as possible. We’ll check whether it can be stopped before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to your original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not restrict any rights or remedies provided by applicable law.

8. Contact

fzjsgs
1591 McCloskey Rd
Hollister, CA 95023
United States

Email: hello@fzjsgs.com
Website: https://fzjsgs.com